Odesk email etiquette certification test answers :
Question:
On
a social networking site, which of the following is important to
consider — in a personal way - when uploading photographs?
a.
How many images you can
upload as fast as possible.
b.
Consider the feelings and
reputation of the person whose image you are uploading, especially if
the image is compromising in some way.
c.
Whether it is clear that
you are the one uploading the images or not.
d.
None of the above
Question:
What
is a very useful last thing to do before sending out any e-mail?
a.
Read the e-mail through
for spelling and grammatical errors, to simplify the message if
possible, and to check the recipient's e-mail address.
b.
Nothing, the quicker you
send it, the quicker they will receive it.
c.
Copy the e-mail at least
twice into a word document, as a double precaution.
d.
Check the time, so you can
remember when you sent it, in case they call.
e.
All of the above
Question:
What
does the phrase 'lurk before you leap' commonly mean on internet
sites?
a.
That you should set up a
virtual online presence and scare people when they log-in.
b.
That you should
familiarize yourself with a website's contents — its purpose, its
FAQ, its community — before making a contribution.
c.
a and b
d.
That you should contribute
quickly before anyone discovers that you are an unwelcome presence,
or only tenously connected to the site and its online community.
Question:
Which
of the following are good tips for creating an impressive webpage?
a.
Make the content
informative and entertaining, but easy to read
b.
Imitate other appealing
sites in terms of their visual and textual content, but do not
plagiarize.
c.
Test all the links to make
sure they work and connect to their intended new page.
d.
Edit, edit, edit to ensure
there are no mistakes in the content, as factual, grammar,
typographical and spelling errors look unprofessional.
e.
All of the above
Question:
Why
is it important to be careful with formatting when sending an e-mail
message?
a.
It's not - you can format
in any style you like, as the recipient will find a way to understand
the message.
b.
Because the recipient may
not be able to read certain fonts or formats on his or her computer.
c.
It is polite, and looks
neater, especially if you use pretty colors.
d.
Sometimes computers have
been known to blow up when used with the wrong fonts.
e.
None of the above
Question:
Which
of the following is the best technique for sending a large e-mail
attachment?
a.
Just attach it and send
it.
b.
Email the other party
directly first and make sure their connection can handle a large
download.
c.
Try and break it up into
several smaller downloads, or 'zip' the file if possible.
d.
Send part of it, and wait
to see if they request the remaining part.
e.
b and c
Question:
Which
of the following could be considered as not being 'virtual events,'
so you may wish to respond using a more direct reply or regular mail?
a.
Weddings, funerals,
engagements, birthdays.
b.
After hours get-togethers.
c.
Casual meetings related to
school or work.
d.
A local prize draw.
e.
A coffee morning at a
nearby school.
Question:
What
does it mean when you type an e-mail in all capitals?
a.
The e-mail is important
b.
The e-mail is an emergency
c.
The e-mail is classified
information
d.
The effect is that you are
shouting
e.
b and c
Question:
Which
of the following is not a good practice for reacting to virus hoaxes
and chain letters?
a.
Forwarding them to your
friends, as often advised by the e-mail hoax itself.
b.
Discarding or deleting
them immediately.
c.
Considering them, and
allowing them to send to your entire contacts list, for other people
to decide about their authenticity.
d.
Printing them out and
sending hard copies to a local internet watchdog or awareness group.
Question:
If
you are chatting with someone via the instant messenger and text
'BRB', what have you said?
a.
Been Ready Buddy
b.
Been Really Busy
c.
Being Really Busy
d.
Be Right Back
Question:
What
is the purpose of icon-emotions or so-called 'emoticons' in email
communication?
a.
They contain important
information such as credit card number.
b.
They indicate that the
email is urgent.
c.
They are meant for fun and
entertainment value.
d.
They act as a signature
which is added at the end of each sent mail.
Question:
Why
is it always good to use proper grammar and correct spelling in
internet postings like message boards?
a.
People who are non-native
English speakers will understand your writing easily.
b.
Good grammar and spelling
keep ambiguity to a minimum, thereby communicating the message more
clearly.
c.
You do not want to be
embarrassed.
d.
It is good manners, and
you can be proud of yourself.
e.
You are always morally
judged by how many typos you make.
Question:
What
does it mean to 'respect somebody else's bandwidth'?
a.
To measure the width of
the desktop PC in comparison to a laptop of the same brand.
b.
To open doors for them to
fit through, a reference specifically to the real rather than the
virtual world.
c.
To be conscious of how
much storage space you are controlling in any given communication,
since everyone only has limited space.
d.
To allow them two
communications for every single communication of your own.
e.
None of the above
Question:
What
is a business 'welcome page' and how can it be useful?
a.
It's not: welcome pages
are always distracting and take too long to load.
b.
It can give an impression
of professionalism, as well as introduce the company brand, logo and
overall interests.
c.
It's the same as the home
page.
d.
It's the same as the
goodbye page.
e.
None of the above
Question:
Which
of the following are important differences between face-to-face
meetings and online information?
a.
You are virtually
invisible online, so you can get away with a lot more.
b.
Your face cannot be seen,
so it is harder to convey your thoughts and easier to be
misunderstood online.
c.
Written communication
should always be more polished and formal than real life spoken
communication.
d.
While cursing is okay in
real life, it is strictly prohibited online.
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